1. Data Collection

Replybot ("the Service") may collect the following types of data when providing AI customer service:

Conversation content provided by users
Public information of Facebook/Instagram users (name, profile photo)
Conversation timestamps and interaction records
Contact information you voluntarily provide (e.g., name, phone, email when booking)

2. Data Usage

We use collected data for:

Providing and improving AI customer service
Responding to your inquiries and processing bookings
Analyzing service usage to optimize user experience
Complying with legal obligations

3. Data Sharing

We do not sell your personal data. We may share data in the following cases:

With businesses using the Service (limited to their customer conversations)
When required by law
To protect the safety of the Service or users

4. Data Retention

Conversation records are retained based on the business's subscription plan (30-365 days) and will be automatically deleted or anonymized after the retention period.

5. Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent
File a complaint with a supervisory authority

6. Contact Us

For any privacy-related questions, please contact:
Email: [email protected]

7. Policy Updates

This privacy policy may be updated from time to time. We will post notices on our website for significant changes.

Privacy Policy